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Microsoft CRM is a centralized repository of all
your contact data that sits along side Microsoft
Office and Outlook. Mainly designed as a
customer management tool, your employees will
work from applications they already know such as
Outlook and Office.
From Outlook, employees access Microsoft CRM
sales, marketing, and customer service modules
to make sales decisions, market products, solve
problems, and get strategic views of the
business.
Microsoft CRM is quite simply the fastest and
easiest way to add CRM capabilities to any
organization that uses Microsoft Office or
Outlook. Because it was designed to partner with
Outlook, Microsoft CRM delivers lower training
costs, broader user adoption, less
application-switching, higher productivity, and
an incredibly rapid return on investment.
Works the way your business does
Microsoft CRM not only fits into your employees
every day lives with little disruption, it also
adapts easily to your existing business workflow
and processes. Your company can quickly modify
application forms, data fields, and
relationships and add new activities and objects
without writing a single line of code. This
makes it easy to tailor Microsoft CRM to suit
your needs and fit your business like a glove.
You’ll also find a number of elegant workflow
innovations that speed use, including next-step
suggestions and automatic task assignment.
Microsoft CRM also includes capabilities such
as:
Marketing Automation: Run and
track marketing campaigns, manage mail
lists, and follow ups.
Sales Management: Track
opportunities, follow predefined sales
procedures and manage your pipeline.
Service and Support: Be able to
track customer contracts and customer
support. Have access to a knowledge base,
and track resolutions.
Service Scheduling:
Allows you to centrally manage all aspects
of a service request, from logging and
dispatching to tracking and follow-up.
Easy
Customization: Your business can easily
design workflow rules by adding custom
objects and activities, designing custom
views for different users, and building
business logic into the CRM so that
Microsoft CRM automates repetitive tasks,
tells users next steps, sends e-mails, and
raises alerts for open items. Leaves nothing
to chance making sure that you are giving
your customers a better experience.
Flexible reporting: Enables
managers to easily see how your business is
doing—CRM data can be transferred into
Microsoft Excel for analysis or into
Microsoft SharePoint Portal Server for
updating executive dashboards or
collaborating on customer-related documents.
Microsoft CRM Screen Shots: |
